Answering nowMalay · English · Mandarin
Your counter closes at five. The questions don’t.
Malaysian Voice. Malaysian Language. Malaysian AI.
Floee answers residents and customers on the phone and the apps they already use, in the language they already write, using only what your organisation has actually published. Every channel feeds one memory, so it knows who is asking and what they asked last time. When a question needs a person, it stops and hands your officer the whole thread.
The free plan is web chat only: 100 conversations a month, no card, and you set it up yourself.
It doesn’t just reply. It understands.
Most chatbots match keywords and answer the sentence in front of them. Floee reads the person: who they are, what they mean, and what should happen next.
It knows who is asking
Someone who called on Monday and messages on WhatsApp on Tuesday is one person. It reads their history, bookings and reference numbers before it replies.
Hi, pasal booking saya semalam tu, boleh tukar ke Khamis?Recognised · booked yesterday by phone
It understands rojak
Malay, English and Mandarin, and the mix of all three that Malaysians actually write and say. It answers in the language it was asked in.
Boss, size 42 ada stock tak? 明天可以拿吗?Malay · English · Mandarin in one message
It reads intent and tone
It works out what the person wants, not only the words they used, and notices frustration. An upset customer reaches a person before they have to ask for one.
It acts
It books the slot, sells what is in stock, sends the payment link, follows up a missed call and calls back on a campaign. The question ends with the job done.
It knows when to hand over
Anything it should not answer goes to your team with the whole thread. On a call, it puts the caller through to your officer, who hears a summary first.
How it works
Four stops, the same for a message and a phone call. Nothing it says comes from anywhere but what you published, and nothing it cannot answer is left unanswered: it goes to a person.
1 A caller’s words
Assalamualaikum, saya nak tanya pasal cukai pintu. Bila tarikh akhir bayar?WhatsApp · Nurul · 9:59 pm
A message or a phone call, in Malay, English or Mandarin, or all three at once.
2 Floee understands it
- Language
- Malay
- Asking about
- Assessment tax deadline
- Answer found in
- Assessment tax guide.pdf
The Floee Malaysian language model reads it, and looks only in what you published.
3 The agent replies
Waalaikumussalam. Cukai pintu dibayar dua kali setahun: sebelum 28 Februari dan 31 Ogos.assistant · answered in Malay · 1.2 s
In the language it was asked in. If the answer is not there, it says so instead of guessing.
4 Your inbox
Nurul Hidayah9:59 pmAnsweredTan Wei Ming9:54 pmWaiting for a personAsked for an officer.Take overEvery thread lands in one inbox. When it should not answer, an officer takes over with the whole history.
The console your team works in
These are the real screens, not drawings of them. Sign up and this is what you open: the inbox, the agent’s knowledge, the privacy package.
Eight channels. One memory.
Nobody downloads an app to report a pothole. They message the number they already have, on the platform they already use, and next time it might be a different platform. Every route lands in the same thread, attached to the same person, and Floee reads the whole history before it answers.
- One person, one history. A resident who writes on WhatsApp in March and Instagram in June is one contact, not two strangers.
- Calls remember too. A voice agent answers knowing the chat history, and the call is written back into the same record.
- Read in the language it was written in. Malay, English, Mandarin, or all three in one thread. The dashboard speaks Malay too.
It answers from your documents, and refuses to invent the rest
Fees, deadlines and procedures differ between councils and between businesses, so a model guessing at them is worse than no answer. Floee retrieves from the documents and answers you published, and when the answer is not there it says so and offers an officer.
- Your handbooks, searchable. Upload a policy document and it is split, embedded and quotable in the next conversation.
- No invented figures. It hands over rather than guess a fee, a date or an eligibility rule.
- Gaps become a to-do list. Questions it could not answer are grouped, so you know what to publish next.
And when it should not answer, it stops
This is what decides whether a public-facing agent is safe to switch on. A second complaint about the same road is not a knowledge question: it is a person losing patience. Floee recognises that, stops, and puts the thread in front of an officer with everything already said.
- When asked. “I want to speak to someone” ends the agent’s turn at once.
- When it hears distress. Frustration is scored on every message, and on a call the agent can put the caller through to a person.
- On anything contested. Payment disputes, appeals, enforcement and repeat complaints go to a person by design.
Every answer stays on the record
A public body has to show what a resident was told, when and by whom, and delete that person’s data on request. That is built into the storage layer rather than bolted on.
- Isolation in the database itself. 72 tenant-scoped tables are guarded by row-level security.
- A consent ledger and an erasure path. What each contact was shown, and a reviewable scrub across every table that holds their data.
- Hosted in the Asia-Pacific region. In Singapore today, with Malaysian hosting on the roadmap, and a printable PDPA package for your review.
Everything it does today
Every feature below is live in the product now. Jump to an area, or read straight through.
Every channel
One agent, one set of knowledge, on the phone and in every app your customers already use.
Voice agents, in and out
Answers calls to your number and places outbound calls, with the same knowledge as chat.
Website chat and Talk
A chat widget for your site, with a Talk button that lets a visitor speak to the agent in the browser.
WhatsApp
Replies on your WhatsApp Business number, with approved templates for messages outside the 24-hour window.
Telegram, Instagram, Facebook, TikTok
Direct messages from each app land in the same inbox and get the same answers.
Email
Reads a connected mailbox and answers enquiries by email.
Your own number
Keep your business number: forward it to the agent, or show it as caller ID on outbound calls.
Understanding
It knows who is asking, what they asked last time, and what they mean, in the way Malaysians actually write and speak.
One memory across channels
One record per person: every message, call, booking and reference number, read before the next reply.
Malay, English, Mandarin | and rojak
Answers in the language it was asked in, including messages that mix all three.
Intent and tone
Recognises frustration and hands the thread to a person before the customer has to ask.
Five Malaysian voices
Every voice agent speaks with a Malaysian accent. Hear all five and pick one when you create the agent.
Pronunciation lexicon
Tell the agent how to say your brand, street and product names, and it says them that way on every call.
Answers only from what you published
It answers from your knowledge base. If the answer is not there, it says so instead of guessing.
It acts
The conversation that started as a question can finish the job.
Bookings and Google Calendar
Checks availability and books inside the conversation, with hours, buffers and limits; syncs to Google Calendar.
Catalogue, stock and orders
Answers from your catalogue, sells only what is in stock, and takes the order.
Payment links
Sends a payment link in the thread and settles it against the order.
Tickets and reference numbers
Logs a complaint or request, reads the reference number back, and checks its status later.
Forms in the chat
Collects registrations and intake details as a conversation, not a web form.
Follow-ups
Messages a caller back after an unanswered call, and retries campaign calls that did not connect.
Outbound
Reminders, renewals, RSVPs and collections, run from a list.
Campaigns and outbound calling
Upload a list and call or message it, with the outcome of every call recorded.
Calling hours and do-not-contact
Dials only inside the calling hours you set, and skips anyone on your do-not-contact list or who opted out.
People in the loop
It knows when to stop, and your team always has the whole thread.
Inbox and take-over
Every thread in one inbox. Anything the agent should not answer waits for a person, who takes over with the full history.
Warm transfer and officer hotline
On a call, the agent puts the caller through to your officer, who hears a short summary first and gets it in writing.
Live now
See every call in progress, as it happens, from the inbox.
Teams and routing
Route threads to the right team or branch, with multiple locations each on their own hours and services.
Reports and outcomes
Measured from real conversations and calls, not claimed.
Reports
Conversations, calls and handovers by channel and by agent, over any date range, plus written reports.
Outcomes and return on spend
What each call and conversation ended in | booked, paid, qualified | with spend, cost per outcome and return.
Unanswered questions
Questions it could not answer, grouped by similarity, so you know what to publish next.
Golden-set testing
Pin the answers that must never change and re-run them after every edit.
Set up in an afternoon
Start from a tested template for your industry, or describe the job in plain words.
13 industry packs
Ready-made agents for clinics, F&B, retail, property, education, workshops, hotels, collections, insurance, councils, events, B2B and logistics.
Agent builder and preview
Describe the job, then talk to the agent in a private preview before anyone else can reach it.
Free plan
A website chatbot on your own knowledge, no card. Add channels and voice when you choose a plan.
White-label reselling
Agencies run Floee under their own brand for their own clients.
For developers
Everything in the console is reachable from your own systems.
REST API
Read conversations, contacts and calls, and start calls, with scoped API keys.
Webhooks
Receive every new message and event in your own systems, signed and retried.
MCP server
Connect an AI assistant to your workspace through the Model Context Protocol, with the same scopes as the API.
Embed SDK
Put chat and voice in any website or app with the JavaScript SDK or React Native.
Trust
Built for organisations that answer to auditors.
PDPA package
A printable privacy package: where data is stored, who can see it, consent records, retention, erasure and the activity log.
Status page and SLOs
Public health, 90 days of uptime and published availability targets for every component.
Row-level isolation
Every request is checked against your organisation; another business can never read your data.
Spend controls
Per-workspace caps and top-ups, so a busy month cannot become a surprise invoice.
Ready for your industry
Thirteen industry packs: a tested agent, its rules, its questions and its outbound jobs, adapted with your own hours, services and prices.
Coming soon
Two partnerships. Coming soon.
Malaysian AI and Malaysian network, announced soon. Sign up to hear first.
- Official Strategic Partner
- Official LLM Provider
- Powered by ▓▓▓▓
- Official Network Infrastructure Partner
Privacy you can show an auditor
The console prints a PDPA package for your organisation: where data is stored, who can see it, the consent your customers gave, how long it is kept, erasure requests and an activity log that cannot be edited. Read the privacy notice and the terms of service.
- Where your data lives
- Hosted in the Asia-Pacific region (Singapore); Malaysian hosting is on the roadmap.
- Who can see it
- Only people you invite. Every request is checked against your organisation.
- Uptime
- Public health, 90-day history and targets on the status page.
Questions people ask first
Which languages does Floee understand?
Malay, English and Mandarin, including messages that mix them. It replies in the language it was asked in. Voice agents speak with one of five Malaysian voices.
Where is my data stored?
Hosted in the Asia-Pacific region (Singapore); Malaysian hosting is on the roadmap. Every organisation’s data is isolated from every other’s, and the console includes a printable PDPA package.
Can I keep my own phone number?
Yes. Forward your existing business number to your agent, or show it as the caller ID on outbound calls. The call forwarding guide has the codes for Malaysian mobile networks.
Does it make up answers?
It answers only from what you have published. If the answer is not there, it says so, and the question is listed for you to answer next. Anything it should not handle goes to a person.
Is there a free plan?
Yes. The free plan is a website chatbot on your own knowledge: 100 conversations a month, no card, set up yourself. WhatsApp, other channels and voice come with a paid plan.
Which industries is it set up for?
There are 13 ready-made industry packs, from clinics, restaurants and retail to property, insurance, councils and logistics. Each is a tested starting point that you adapt with your own facts.
See it answer your own questions
Start free and teach it three things your counter is asked every day, or bring those questions to us and try to break it, including asking it something it should refuse.